SDB Solutions & Services

The Electronic mailroom automatically captures and classifies all information entering an organisation and then routes it to the appropriate person or department. It also allows you to track and audit of that correspondence.

Traditional mailroom processes are slow and inefficient, dominated by paper documents. By moving to an electronic mailroom, companies can reduce operational costs, streamline and accelerate business processes, and deliver faster and improved customer service.

Reasons for implementing Digital Mailroom

As businesses grow and multiply, mail volumes continue to grow too. The need to store and back up information has become highly demanded as businesses strive to comply with the business standards in recent years.

The digital mailroom becomes a centralised platform where the respective employees can access information from various points in your company. Not only can you manage physical mails, you can also sync electronic mails into your document processing flow and retrieve them whenever and wherever you want. With a digital mailroom, you will be able to control mail and other work processes right at your desk.

Benefits

Shorter Decision-making Time Lapse

With the digital mailroom, time used to confirm a decision is shortened. Once the incoming documents are received, the respective staff will be notified and action can be called upon immediately. Not only that, you can also get to retrieve relevant information from your centralised depository instead of going through all the physical documents manually. This helps to speed processes up and ensures efficiency.

Reducing Costs

Digital Mailroom helps to save costs in many ways. Unlike the traditional mailroom where physical papers are involved, the digital mailroom helps to cut down on the use of papers. Not only that, time is also saved from sending and distributing the letters to the respective departments. This would mean that more time can be used to produce other tasks of higher importance to the business.

Providing Audit Trail

You can also track where documents and information have been circulated to with digital mailroom. Once the document gets digitised, you can have a reliable record of how and where the information has been transferred to. Also, you can authorise the relevant staff to view certain information that may not be available to others. Security is crucial and digital mailroom puts emphasis on that to put you at a peace of mind.

Remarkable Customer Service

If your organisation is service oriented, the instant access that digital mailroom entitles you can aid in document management between you and your customers. By allowing customers to post questions to your organisation, you get to answer them almost immediately with the access to customer files that are in your system. The shorter the downtime, the more impressed your customers will be.